Support
Development of methods of analysis, expert advice, methodological support of sales - this is one of our especial sides.
The department of methodological support employs are the most qualified personnel, who have large experience in research and analytical laboratories, many of them have a degree of PhD.
Service
It isn’t possible to achieve consistently high sales results without a competent service support of the customers. To do this, we build our own service department, whose staff are regularly trained and certified with the manufacturers.
The company "Spektronika pays great attention to the technical support of the equipment supplied.
To this end, the company has a technical service department, the main tasks of which are:
- Mounting, commissioning, putting the equipment into operation, conducting the primary training of the Customer to the rules of operation and maintenance of the equipment supplied. Confirmation of characteristics and primary calibration of equipment.
- Warranty obligations of the company.
- Post-warranty maintenance, modernization and repair of equipment.
- Sale of spare parts and consumables.
- Conduct additional technical training of the customer.
To ensure the stable and long-term operation of the equipment, it is necessary to regularly conduct maintenance and scheduled maintenance work on the equipment.
In this regard, our company offers its customers various forms of cooperation in maintaining equipment in working condition:
- These are various types of maintenance contracts, adapted to the wishes and financial possibilities of the Customer.
- One-time work on the prevention and repair of equipment in the post-warranty period
- Various types of customer support to improve the efficiency of equipment use.
The service department of the company "Spektronika" employs highly qualified specialists who have been trained in the training centers of manufacturing companies and have extensive experience with equipment.